Support Desk for SAP Applications

SAP AG is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor.

Many companies running SAP Software need reliable partners to support their operational business. There are many needs, such as support for managing hard and SAP Installations, perform user management services, such as day-to-day user management as well as running Segregation of Duties reports and assist customers mitigating and resolving SoD related issues.. Providing In-House support for various business streams (Order to Cash, Procure To Pay, Record to Report, Plan to Produce etc.)  can be costly, as employee retention and training can be expensive. Many employees, after they have acquired a few years of experience, may decide to move on to a higher paid position with a competitor or with a consulting firm.

Training is another considerable investment in regards to beginning in-house SAP support operations. Working with an external SAP support team proves advantageous as the team members, with the experience they have, are trained on the essential aspects of SAP support.

As many times it is not feasible to have in-house expertise, consulting companies can leverage their pool of consultants by offering on demand or full time support to SAP Customers who don’t have the manpower to support the business.

This article won’t go into details about pros and cons of outsourcing SAP, but gives consulting companies an easy to remember domain name to setup their online ticketing or support system customers can rely on. We have reserved the domain name to accomplish your SAP Support offerings.



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